> ## Documentation Index
> Fetch the complete documentation index at: https://wiki.dawsenai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Frequently asked questions about DAWSEN AI

## General Questions

<AccordionGroup>
  <Accordion title="What is DAWSEN AI?">
    DAWSEN AI is an AI-powered creative platform designed for e-commerce and retail
    brands. It helps you create professional product photography, logos, video
    ads, and more using artificial intelligence.
  </Accordion>

  <Accordion title="Who is DAWSEN AI for?">
    DAWSEN AI is built for: - E-commerce brands needing product imagery -
    Marketing teams creating ad content - Agencies managing multiple brand
    accounts - Entrepreneurs launching new products - Anyone needing professional
    creative assets quickly
  </Accordion>

  <Accordion title="Do I need design experience to use DAWSEN AI?">
    No! DAWSEN AI is designed to be user-friendly. Simply describe what you want,
    upload your product images, and let the AI do the heavy lifting. No design
    skills required.
  </Accordion>

  <Accordion title="What file formats are supported?">
    * **Input**: JPG, PNG, WebP for images - **Output**: PNG for images, MP4 for
      videos, SVG for logos
  </Accordion>
</AccordionGroup>

## Account & Billing

<AccordionGroup>
  <Accordion title="How do I create an account?">
    Click "Get Started" on the homepage and sign up with your email address.
    You'll receive a verification email to confirm your account.
  </Accordion>

  <Accordion title="Can I try DAWSEN AI for free?">
    Yes! The Free plan includes 10 credits per month, allowing you to test the
    platform's core features before committing to a paid plan.
  </Accordion>

  <Accordion title="How do I upgrade my plan?">
    Go to the Pricing page from your dashboard, select your desired plan, and
    complete the checkout process. Your new features and credits will be available
    immediately.
  </Accordion>

  <Accordion title="Can I cancel my subscription?">
    Yes, you can cancel anytime. Your subscription will remain active until the
    end of your current billing period. Go to Pricing and select the Free plan to
    cancel.
  </Accordion>

  <Accordion title="Do you offer refunds?">
    Yes, all paid plans include a 30-day money-back guarantee. Contact support
    within 30 days of your purchase for a full refund.
  </Accordion>

  <Accordion title="How do I update my payment method?">
    Click "Manage billing" on the Pricing page to access the billing portal
    where you can update payment methods, view invoices, and manage your
    subscription.
  </Accordion>
</AccordionGroup>

## Credits

<AccordionGroup>
  <Accordion title="What are credits?">
    Credits are the currency used to generate content. Each action (generating
    an image, creating a video, etc.) costs a certain number of credits based on
    complexity and quality settings.
  </Accordion>

  <Accordion title="Do unused credits roll over?">
    No, unused credits do not roll over to the next month. Credits reset on your
    billing date each month.
  </Accordion>

  <Accordion title="What happens if I run out of credits?">
    You won't be able to generate new content until your credits refresh or you
    upgrade to a higher plan. Your existing assets in the Gallery remain
    accessible.
  </Accordion>

  <Accordion title="How can I get more credits?">
    Upgrade to a higher subscription tier for more monthly credits. Enterprise
    customers can also request custom credit allocations.
  </Accordion>
</AccordionGroup>

## Features

<AccordionGroup>
  <Accordion title="What's the difference between Product Photography and Logo Creation?">
    Product Photography generates realistic product images in various settings
    and styles. Logo Creation generates brand logos and wordmarks based on your
    brand name and style preferences.
  </Accordion>

  <Accordion title="How long does video generation take?">
    UGC Video Ads typically take 2-5 minutes to generate. Product Animations may
    take 3-8 minutes depending on duration and resolution settings.
  </Accordion>

  <Accordion title="Can I edit generated content?">
    Yes! From the Gallery, you can send any image back to the Create tool for
    further editing or use it as a reference for new generations.
  </Accordion>

  <Accordion title="What resolution options are available?">
    * **Images**: 1024×1024, 1536×1024, 1024×1536, and more - **Videos**: 720p and
      1080p - **Logos**: Vector SVG format (infinitely scalable)
  </Accordion>

  <Accordion title="Can I use generated content commercially?">
    Yes, all content generated with DAWSEN AI can be used for commercial purposes.
    You own the rights to your generated assets.
  </Accordion>
</AccordionGroup>

## Technical

<AccordionGroup>
  <Accordion title="What browsers are supported?">
    DAWSEN AI works best on modern browsers including Chrome, Firefox, Safari, and
    Edge. We recommend keeping your browser updated for the best experience.
  </Accordion>

  <Accordion title="Is my data secure?">
    Yes, we use industry-standard encryption and security practices. Your uploaded
    images and generated content are stored securely and only accessible to you.
  </Accordion>

  <Accordion title="Can I access DAWSEN AI on mobile?">
    Yes, DAWSEN AI is fully responsive and works on mobile devices. However, for
    the best experience with detailed editing, we recommend using a desktop or
    tablet.
  </Accordion>

  <Accordion title="Why is my generation taking a long time?">
    Generation times vary based on: - Current server load - Complexity of your
    request - Resolution and quality settings - Video duration (for animations)
    If a generation seems stuck, try refreshing the page and checking your
    Gallery—it may have completed.
  </Accordion>
</AccordionGroup>

## Intelligence & Growth (Growth Specialist Plan)

<AccordionGroup>
  <Accordion title="What is the Intelligence Dashboard?">
    The Intelligence Dashboard provides AI-powered market insights, tracking
    competitors, compliance risks, and emerging trends from social media, news,
    and other sources.
  </Accordion>

  <Accordion title="How does lead export work?">
    The Growth section provides access to a database of retail store leads.
    Exporting leads costs 1 credit per lead, up to 250 leads per export.
  </Accordion>

  <Accordion title="How often is intelligence data updated?">
    Intelligence insights are gathered continuously and show data from the last
    72 hours. You can manually refresh or trigger a new sync from the dashboard.
  </Accordion>
</AccordionGroup>

## Troubleshooting

<AccordionGroup>
  <Accordion title="My generation failed. What should I do?">
    1. Check your credit balance 2. Try a simpler prompt 3. Ensure your uploaded
       image meets requirements 4. Refresh the page and try again 5. Contact
       support if the issue persists
  </Accordion>

  <Accordion title="I can't log in to my account">
    1. Check that you're using the correct email 2. Try resetting your password 3.
       Clear your browser cache and cookies 4. Try a different browser 5. Contact
       support if you still can't access your account
  </Accordion>

  <Accordion title="My video won't play">
    1. Wait for the video to fully load 2. Try a different browser 3. Download
       the video and play it locally 4. Check your internet connection
  </Accordion>
</AccordionGroup>

## Contact Support

Still have questions? We're here to help!

* **Email**: [support@dawsenai.com](mailto:support@dawsenai.com)
* **Response Time**: Within 24 hours for all plans, priority response for paid plans
* **Dedicated Support**: Available for Growth Specialist subscribers