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General Questions

DAWSEN AI is an AI-powered creative platform designed for e-commerce and retail brands. It helps you create professional product photography, logos, video ads, and more using artificial intelligence.
DAWSEN AI is built for: - E-commerce brands needing product imagery - Marketing teams creating ad content - Agencies managing multiple brand accounts - Entrepreneurs launching new products - Anyone needing professional creative assets quickly
No! DAWSEN AI is designed to be user-friendly. Simply describe what you want, upload your product images, and let the AI do the heavy lifting. No design skills required.
  • Input: JPG, PNG, WebP for images - Output: PNG for images, MP4 for videos, SVG for logos

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Account & Billing

Click “Get Started” on the homepage and sign up with your email address. You’ll receive a verification email to confirm your account.
Yes! The Free plan includes 10 credits per month, allowing you to test the platform’s core features before committing to a paid plan.
Go to the Pricing page from your dashboard, select your desired plan, and complete the checkout process. Your new features and credits will be available immediately.
Yes, you can cancel anytime. Your subscription will remain active until the end of your current billing period. Go to Pricing and select the Free plan to cancel.
Yes, all paid plans include a 30-day money-back guarantee. Contact support within 30 days of your purchase for a full refund.
Click “Manage billing” on the Pricing page to access the billing portal where you can update payment methods, view invoices, and manage your subscription.

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Credits

Credits are the currency used to generate content. Each action (generating an image, creating a video, etc.) costs a certain number of credits based on complexity and quality settings.
No, unused credits do not roll over to the next month. Credits reset on your billing date each month.
You won’t be able to generate new content until your credits refresh or you upgrade to a higher plan. Your existing assets in the Gallery remain accessible.
Upgrade to a higher subscription tier for more monthly credits. Enterprise customers can also request custom credit allocations.

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Features

Product Photography generates realistic product images in various settings and styles. Logo Creation generates brand logos and wordmarks based on your brand name and style preferences.
UGC Video Ads typically take 2-5 minutes to generate. Product Animations may take 3-8 minutes depending on duration and resolution settings.
Yes! From the Gallery, you can send any image back to the Create tool for further editing or use it as a reference for new generations.
  • Images: 1024×1024, 1536×1024, 1024×1536, and more - Videos: 720p and 1080p - Logos: Vector SVG format (infinitely scalable)
Yes, all content generated with DAWSEN AI can be used for commercial purposes. You own the rights to your generated assets.

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Technical

DAWSEN AI works best on modern browsers including Chrome, Firefox, Safari, and Edge. We recommend keeping your browser updated for the best experience.
Yes, we use industry-standard encryption and security practices. Your uploaded images and generated content are stored securely and only accessible to you.
Yes, DAWSEN AI is fully responsive and works on mobile devices. However, for the best experience with detailed editing, we recommend using a desktop or tablet.
Generation times vary based on: - Current server load - Complexity of your request - Resolution and quality settings - Video duration (for animations) If a generation seems stuck, try refreshing the page and checking your Gallery—it may have completed.

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Intelligence & Growth (Growth Specialist Plan)

The Intelligence Dashboard provides AI-powered market insights, tracking competitors, compliance risks, and emerging trends from social media, news, and other sources.
The Growth section provides access to a database of retail store leads. Exporting leads costs 1 credit per lead, up to 250 leads per export.
Intelligence insights are gathered continuously and show data from the last 72 hours. You can manually refresh or trigger a new sync from the dashboard.

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Troubleshooting

  1. Check your credit balance 2. Try a simpler prompt 3. Ensure your uploaded image meets requirements 4. Refresh the page and try again 5. Contact support if the issue persists
  1. Check that you’re using the correct email 2. Try resetting your password 3. Clear your browser cache and cookies 4. Try a different browser 5. Contact support if you still can’t access your account
  1. Wait for the video to fully load 2. Try a different browser 3. Download the video and play it locally 4. Check your internet connection

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Contact Support

Still have questions? We’re here to help!
  • Email: support@dawsenai.com
  • Response Time: Within 24 hours for all plans, priority response for paid plans
  • Dedicated Support: Available for Growth Specialist subscribers